We understand that an insurance claim always comes at a difficult time, so we’ll do everything we can to make this process easy and stress free.
Please call us on 13 13 36 as soon as you need to make a claim, remembering that a waiting period may apply. We’ll talk you through the process and help you determine what steps you need to take and what other information you may need to provide.
If you delay in notifying us, the insurer may reduce the benefits if your delay has affected the insurer’s ability to adequately assess your claim.
Things to remember
Before making a claim you may want to speak to a financial adviser to help you understand the terms of your policy and what information is required in the event of a claim.
Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (Colonial First State) is the issuer of FirstChoice Personal Super, FirstChoice Wholesale Personal Super, FirstChoice Pension, FirstChoice Wholesale Pension, FirstChoice Employer Super offered from the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557. It also issues interests in the Rollover & Superannuation Fund (ROSCO) offered from the Colonial First State Rollover & Superannuation Fund ABN 88 854 638 840. This document may include general advice but does not take into account your individual objectives, financial situation or needs. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. The PDS and FSG can be obtained from or by calling us on 13 13 36.
Colonial First State is a wholly owned subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (the Bank). The Bank and its subsidiaries do not guarantee the performance of FirstChoice or the repayment of capital by FirstChoice.
The insurance provider is The Colonial Mutual Life Assurance Society Limited (CMLA) ABN 12 004 021 809, trading as CommInsure. CMLA is a non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFS Licence 234945 (‘the Bank’). The Bank has agreed to sell CMLA to AIA Group (AIA). This transaction is subject to certain conditions and regulatory approvals and is now expected to be completed in the second half of 2019.