Online help and our call centre
We’re experiencing higher than usual call volumes, email enquiries and extended wait times. We apologise for any inconvenience and thank you for your patience and understanding. We provide a range of online information, resources and self-service options for members. We encourage you to please take a look before calling.
Here are quick and easy ways to contact us to get the help you need.
For security reasons we are unable to accept changes to your address or bank details or process transactions via email. To make any changes, please call us on 13 13 36 or complete the relevant form and return it to Colonial First State.
We've made it easy for you to top up your investments with a variety of payment options.
For all home loans (including Colonial home loans) or SuperTrace Eligible Rollover Fund enquiries, please contact the Commonwealth Bank.
Phone enquiries 8am - 7pm, Mon - Fri (Sydney time)