Contact Us
Be aware of scams involving Coronavirus!
Visit the Stay Smart Online website for information about Coronavirus scams and how to stay safe. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. Additionally, you can visit the Moneysmart website for more information on how to spot a scam.
Note: we will never ask for your password for your Colonial First State account. Please be vigilant and double check any emails or phone calls you receive about pension, super or investment accounts.
We’re here to help.
Important Update
Phone enquiries 8am – 7pm, Mon – Fri (Sydney time)
You’ll find convenient options for contacting us listed below. We've also made it easy for you to top up your investments with a range of payment options.
However, for security reasons, we can’t accept changes to your address or bank details via email, or process any transactions. Please call 13 13 36 or complete the relevant form and return it to us.
For all home loans (including Colonial home loans) or SuperTrace Eligible Rollover Fund enquiries, please contact the Commonwealth Bank.
Members
If you have a financial adviser, please call them direct or:
Phone: 13 13 36
Fax: 02 9303 3200
| If you do not have a financial adviser: |
FirstWrap Members
Phone: 1300 769 619
Address: Locked Bag 3460, GPO Melbourne VIC 3001
| If you do not have a financial adviser: |
Advisers/ Planners
Phone: 13 18 36
Fax: 02 9303 3200
| If you do not have a financial adviser: |
Written enquiries
GPO Box 3956
Sydney NSW 2001
or
Reply Paid 27
Sydney NSW 2001